The shop's 330 departments offer a wide range of products and services. Products on offer include clothing for women, men, children and infants, electronics, jewellery, sporting gear, bridal trousseau, pets and pet accessories, toys, food and drink, health and beauty items, packaged gifts, stationery, housewares, home appliances, furniture, and much more.

A representative sample of shop services includes 32 restaurants, serving everything from high tea to tapas to pub food to haute cuisine; a personal shopping-assistance programme known as "By Appointment"; a watch repair service; a tailor; a dispensing pharmacy; a beauty spa and salon; a barbers shop; Harrods Financial Services; Harrods Bank; Ella Jade Bathroom Planning and Design Service; private events planning and catering; food delivery; a wine steward; bespoke "picnic" hampers and gift boxes; bespoke cakes; and bespoke fragrance formulations.

Up to 300,000 customers visit the shop on peak days, comprising the highest proportion of customers from non-English speaking countries of any department store in London. More than five thousand staff from over fifty different countries work at Harrods.

As of the 15 October 2009, Harrods Bank has started selling gold bars and coins that customers can buy "off the shelf". The gold products range from 1 g to 12.5 kg, and can be purchased within Harrods Bank. They also offer storage services, as well as the ability to sell back gold to Harrods in the future.

Harrods now employs about 4,000 staff. The sale includes all parts of the group, including Harrods Estates and the charter aircraft service Air Harrods.
 

Rooms

1850S – TEA

Harrods’ founder, Charles Henry Harrod, was a grocer and tea merchant. After opening in 1849, the tea counter soon made £200 per week. Today, Harrods stocks 165 teas, including the most expensive on earth.

1870S – WINES & SPIRITS

Harrods began selling alcohol at the end of the 19th century. The Wine Shop was refurbished in 2011 and now includes the Nez du Vin aroma zone, wine tasting machines, a wine vault and a tasting bar.

TORY OF HARRODS

1880S – CHRISTMAS

Charles Harrod’s store was destroyed by fire just before Christmas in1883. Nevertheless, Harrods was still able to get all the Christmas hampers delivered on time.

HARROD’S LADIES SHOE DEPARTMENT 1919

1890S – ESCALATOR

Britain’s first moving staircase was installed in Harrods in November 1898. Shoppers flocked to the store and Cognac and smelling salts were available for the faint-hearted.

1900S – FOOD HALLS

In 1902, artist William Neatby designed the world famous Doulton tile decoration in Harrods Food Halls. The Food Halls are now Grade II-listed, meaning they cannot be altered because of historical importance.

1910S – THE GEM ROOM

In 1911, Harrods unveiled an extravagantly furnished Gem Room with ormolu fittings and marble clad walls. Seven decades later, the Fine Jewellery Room was created on Harrods’ Ground Floor.

1920S – THE HARRODS BEAR

In 1921, a Harrods bear was bought for one-year-old Christopher Robin. He named it Winnie-the-Pooh, and the stories by his father, A.A. Milne, made it the most famous bear in the world.

1930S – THE MEN’S SHOP

In 1930, Harrods was one of the first shops with a men’s deprtment. Revamped between 2009 and 2010, there is now Tailoring and International Designerwear in addition to Casualwear and Contemporary clothing.

1940S CENTENARY

In 1949, Harrods celebrated its first 100 years. A replica of Charles Harrod’s original little Victorian shop was built in the store, and can still be viewed on Harrods’ Ground Floor.

1950S – THE FRENCH ROOM

This coolly elegant room opened in 1950 as a showcase for haute couture at Harrods. Today, the whole of Harrods’ First Floor is dedicated to Designer Womenswear, from trading to trendsetting, take a trip back in time and see.

1960S – WAY IN

Launched in the summer of 1967, the Way In boutique at Harrods was one of the hippest shops in Swinging London. Situated on the Fourth Floor, Way In still houses popular contemporary brands today.

1970S – OLYMPIC WAY

In 1976, Harrods launched the most modern sports department: Olympic Way. Among the experts dispensing advice was fitness guru David Prowse – soon to gain worldwide fame as Darth Vader in Star Wars.

HARROD’S MEN’S DEPARTMENT 1930

1980S – PERFUMERY HALL

Opened in 1985, this opulent Art Deco style room is completely dedicated to leading fragrance brands.

1990S – TOY KINGDOM

In 1991, all children’s departments moved to Fourth Floor, including the famous Toy Kingdom. Harrods currently houses one of the most comprehensive childrenswear departments in the world.

2000S – FROM THE CATWALK

In 2010 Harrods opened the International Designer Room. Situated on the First Floor, the chic space houses international fashion brands including Alaïa, Balenciaga, Céline and Yves Saint Laurent.